ElevGrid / Information handling
Privacy Policy
How contact details and technical documents are handled during inquiry review, quotation and project coordination.
Effective date: 7 September 2026
01 Scope
This Privacy Policy explains how Hubei Baoxiang Trading Co., Ltd. (湖北宝象贸易有限公司), the data controller and website operator for ElevGrid, handles information when you visit transformersubstation.com, contact us or request a quotation. Our public location is Hubei, China. Our privacy contact is [email protected].
This policy covers contact details, project requirements, technical documents and related correspondence. External email, messaging and other services also handle information under their own privacy terms when you use them.
02 Information We Collect
The RFQ form requires your full name, company, business email, country or region, RFQ type and agreement to the stated inquiry use. You may also provide a phone or WhatsApp number, customer type, quantity, destination country or port, target delivery date and preferred Incoterm. The Contact form asks for your full name, business email, company, country or region, area of interest and agreement to the stated inquiry use. It does not currently provide an attachment upload field.
Technical fields depend on the RFQ type. They can include equipment ratings, voltages, dimensions, materials, standards, installation conditions, model and part numbers, serial numbers, project name, application, equipment scope and other requirements. You may also provide information in email or subsequent project correspondence.
The inquiry system processes submission time, IP address, browser user-agent information, referring and current page information, available approximate country, region or city information, and technical information used to detect spam or duplicate submissions. It can record source product or page information and campaign parameters present in the page address, together with your inquiry-use agreement.
03 RFQ and Technical Documents
You may submit specifications, single-line diagrams, drawings, bills of quantities, datasheets, nameplate photographs and other project files through the RFQ form. These help establish the requested equipment, interfaces, compatibility questions and quotation scope.
RFQ attachments are stored separately on the website server and linked to the inquiry record. Attachment download links are restricted to authorized website administrators who sign in; they are not intended as public document links.
Upload only information you are entitled to share. Remove unrelated personal details and confidential material that is unnecessary for review. Drawings and photographs can contain names, signatures, customer details or site information. Discuss confidentiality agreements or restricted review requirements before sending the relevant files.
04 How Information Is Used
We use contact details and project information to evaluate inquiries, clarify technical requirements, prepare quotations, communicate with you and coordinate requested projects. Order and project records also support contract performance, quality traceability, warranty service and applicable legal obligations.
Submission context and technical request information support inquiry administration, source identification, duplicate detection, website performance and protection against abuse. Optional details and attachments should be limited to what is useful for your request.
Where applicable law requires a legal basis, inquiry and order handling may be necessary to take steps at your request before a contract or to perform a contract. We also rely, where permitted, on legitimate interests in responding to business inquiries, maintaining records and securing our services, on your consent where required, and on compliance with applicable legal obligations. Where processing relies on consent, you may withdraw it through the privacy contact below without affecting the lawfulness of earlier processing.
05 Email and Inquiry Processing
Website inquiries are saved in the website’s WordPress inquiry system. Notifications are sent through Hostinger SMTP from [email protected] to the Microsoft Outlook mailbox [email protected]. This Outlook address is also our privacy contact.
RFQ notifications contain submitted details and administrator-restricted links to uploaded files. Your submitted email address may be used as the reply address for follow-up. Website records, attachments and email correspondence are separate copies that need to be considered when handling an access or deletion request.
07 Service Providers and Necessary Sharing
Our website and inquiry process use Hostinger for hosting and SMTP email transport, Cloudflare for website delivery, security and performance measurement, and Microsoft Outlook for the notification and correspondence mailbox. Other supporting services include ipapi.co location lookup, Google Fonts, the Tailwind CDN and Wordfence security software.
People and suppliers involved in evaluating or fulfilling your requested project may need relevant specifications, drawings or contact information. Customer drawings are shared only as required for technical evaluation and project coordination. Tell us about document-sharing restrictions before providing the material.
We may also disclose information where required by applicable law or necessary to establish, exercise or defend legal claims. If you choose to use Outlook web email or WhatsApp, those providers process information involved in that interaction under their own terms.
08 International Access or Transfer
Our website operator is based in Hubei, China, and handles international business inquiries. Information you submit may be accessed for inquiry and project handling in China. Hosting, email, delivery, performance and other supporting services operate across international networks, so information may also be processed outside your country.
Processing locations depend on the service and how it routes or handles information; this policy does not promise storage in a single country. Contact [email protected] for information about the processing arrangements relevant to your inquiry, or before sending documents subject to a required processing location or transfer restriction.
09 Retention
Unsuccessful or unconverted inquiries and their attachments are normally retained for no longer than 24 months from the last substantive contact.
Customer, order and project information for completed business is retained for the periods needed for contract performance, quality traceability, warranty service and applicable legal obligations. When information no longer has a reasonable business purpose and no contractual or legal retention obligation applies, it is deleted or anonymized.
Security and technical logs are retained according to the time needed to detect and investigate abuse, diagnose faults, maintain service reliability and meet applicable legal obligations. Backup retention is assessed according to recovery needs, the relevant backup’s replacement or removal, and any contractual or legal preservation requirement. These criteria vary by system; they are not a single fixed period for all logs and backups.
Inquiry records, attachments, emails and backups may contain separate copies. Deleting an active record does not necessarily remove a backup copy at the same time. Backup copies may remain until the relevant backup is replaced or removed, subject to recovery and preservation needs. Privacy requests are considered across the relevant systems.
10 Security
We use HTTPS and security software to support protection of the website. The RFQ implementation checks uploaded file types and sizes and restricts attachment downloads to authorized administrators, with file-link and path checks.
No transmission or storage method is completely secure. Do not send passwords, identity documents, payment credentials or unrelated sensitive personal information in an inquiry. Discuss project-specific document handling requirements before uploading files.
11 User Choices and Requests
You choose whether to submit an inquiry and which optional details or attachments to provide. Required contact fields and the inquiry-use agreement are needed to submit the form. Missing project information may limit evaluation or require follow-up.
To request access, correction or deletion, email [email protected] and identify the relevant inquiry and the email address you used. You may also ask us to stop inquiry follow-up. We may need proportionate information to verify that the request concerns your data; do not send additional sensitive documents unless needed for that review.
Depending on applicable law, you may also have rights to object to processing, restrict it, receive a portable copy of data, withdraw consent, or complain to the competent data protection authority. We handle requests within the requirements of applicable law, taking account of identity verification, other people’s rights and contractual or legal retention obligations. If a request cannot be met in full, we will explain the relevant reason.
12 Children’s Privacy
The website is intended for business equipment and project inquiries, rather than services directed at children. If you believe a child has supplied personal information through this website, contact us so that the submission can be identified and reviewed.
13 Changes to This Notice
This policy may be updated when website features or information handling practices change. The effective date is shown on this page. Please review the current version when deciding what information to provide.
14 Contact
Data Controller / Website Operator: Hubei Baoxiang Trading Co., Ltd. (湖北宝象贸易有限公司).
Public Location: Hubei, China.
Privacy Contact: [email protected].
Please state that your message concerns privacy and identify the relevant inquiry. You may also use the website’s Contact page to reach us.